Customer Service

Customer Service
The process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.

Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Often there are many more people working behind the scenes at a company than there are customer service representatives, yet it is primarily the personnel that interact directly with customers that form customers’ perceptions of the company as a whole.


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  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

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  • customer service — /ˈkastomer ˈservis, ingl. ˌkʌstəməˈs0ːvɪs/ [loc. ingl., propr. «servizio (service) per il cliente (customer)»] loc. sost. m. inv. servizio clienti, assistenza clienti …   Sinonimi e Contrari. Terza edizione

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  • customer service — noun Customer service is used before these nouns: ↑hotline, ↑representative …   Collocations dictionary

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  • Customer service advisor — A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily in call centres and stores.… …   Wikipedia

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